Once an order has been shipped, you will receive an email with tracking information in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder. If you have a Feel The Foam account, you can track your order using your order number and your email address here.
Unfortunately, the shipping fee is non-refundable. You will have to pay your own shipping costs when returning your purchased items. We recommend that you use a shipping service with reliable tracking or insurance. If a returned item is lost in the shipment back, we will not be able to issue a refund.
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