Privacy Policy

Last Updated: 08 Nov 2025

At Feel The Foam (operated by PAXZENARA BATH ESSENTIALS PRIVATE LIMITED), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment information
  • Account Information: Username, password, and account preferences
  • Transaction Information: Details about products you purchase, order history, and payment details
  • Communication Information: Records of your communications with us, including customer service inquiries

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, services, and promotional offers
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Detect and prevent fraud
  • Comply with legal obligations

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. COMMUNICATIONS

We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Text Messages/SMS Alerts

If you provide your mobile phone number, you may receive text messages/SMS alerts containing product/event information or promotions. We do not charge a fee for receiving these alerts, but standard mobile service provider rates may apply.

Telephone Calls

If you provide your phone number, you may receive calls containing product/event information or promotions.

Service Announcements

We provide service-related announcements (e.g., welcoming email) concerning the website or related to your customer service requests. These are necessary to serve you and respond to concerns.

6. INFORMATION SECURITY AND PROTECTION

We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. Access to personally identifying information is restricted to employees who need the information to operate, develop, or improve our services.

We use Secure Socket Layer (SSL) to protect your personal data from theft. All information gathered on our website is securely stored within our database controlled in India, and we are required to honor the privacy representations under applicable laws of this country.

However, no internet data transmission can be guaranteed to be perfectly secure. By providing personal information, you agree that you will not hold us responsible for any breach of security unless due to our gross negligence or deliberate violation of this policy.

7. SHARING OF INFORMATION

We prioritize protecting your Personal Information and will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we will share your information in certain situations:

Third-Party Vendors

For providing services to you, such as email providers, mail houses, shipping firms, and companies that provide us with marketing services. We contractually require these third parties to maintain confidentiality.

Payment Processing

If you use a credit card or other financing alternative, we share personally identifiable information with that financing company to confirm and process your order.

To comply with any legal obligation, regulation, or governmental authority, or to initiate legal proceedings (e.g., debt collection, protecting our rights).

Business Transition

In the event the company (PAXZENARA BATH ESSENTIALS PRIVATE LIMITED) goes through a business transition, such as a merger, acquisition, or sale of assets, we may transfer or share a copy of your personal information.

8. YOUR PRIVACY RESPONSIBILITIES

To help protect your privacy, you should:

  • Avoid sharing your user ID or password
  • Log off the Website when finished
  • Take customary precautions against malware (like updating anti-virus software)

9. UPDATING YOUR INFORMATION & POLICY CHANGES

You may always update your personal information or withdraw your consent for further sharing of your personal data by writing to us at our contact email address.

We reserve the right to update, change, or modify this policy at any time, and it is in your interest to check this policy periodically to be aware of any changes.

CONTACT DETAILS

If you have any questions about this privacy policy, our practices, or believe a violation of this policy may have occurred, you can contact us:

E-mail: support@paxzenara.com

Telephone/WhatsApp: +91 88675 23408

Registered Office: #6, Old 8, 50ft Road, Avalahalli Extension, Muneswara Block, Bangalore – 560026, Karnataka, India